Micah Hernandez

I’m a Lead Learning Experience Designer and Commercial L&D Strategist with 12+ years of experience driving frontline sales performance, customer experience, and enterprise learning transformation. From cutting new-hire ramp-up in half (12 weeks to 6) to accelerating course production by over 40% with AI-driven workflows and simulations, I combine instructional judgment (Articulate 360, Adobe Creative Suite, Generative AI) with 8 years of flagship Apple Store leadership to build learning experiences that elevate sales, service, and delivery teams.